Common questions, with straight answers — if yours is not here, the contact page has our details and a message form.

What payment methods do you take?

UPI or Cash on Delivery. We are not set up for cards, net banking, wallets or EMI.

Will the sheets match the photograph exactly?

Close, but assorted packs are assorted. Paper shade and the mix of designs shift between print runs, so treat the photograph as representative rather than a contents list.

Can I collect in person?

No — Mavora Archive is an online retailer. The address on the contact page is a registered business address, not a walk-in shop.

Is GST included?

We are below the GST registration threshold, so there is no GST on your order and no GST invoice. You get an ordinary sale invoice.

When can I reach you?

Customer service hours: Monday–Saturday, 10:00 AM–6:00 PM IST Reach us at [email protected], or on +91 8269555445 during customer service hours.

My parcel was damaged — what do I do?

Report it within 48 hours with the unboxing video and we put it right at our expense.

How do returns work?

You have 10 days from delivery. The item needs to be unused, boxed and accompanied by the invoice.

Refund timing?

7 business days from the return arriving and checking out. A cancelled prepaid order reverses in 5 to 7 working days.

Do you sell brand-name goods?

Everything is sold as Mavora Archive stock. We hold no dealership or agency and make no brand claims.

Which areas do you cover?

Almost everywhere. A few remote pin codes fall outside our couriers’ network — we contact you and refund rather than let the order sit. We do not ship outside India.

Can I swap an item?

We do not offer a direct exchange; returning for a refund and reordering is faster anyway.

When will it arrive?

Allow 1–2 business days for packing and 3–9 for transit; anything confirmed after 3:00 PM IST joins the next run.